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Word-of-Mouth Marketing and Minors
Did you know?
- 59% of children and adolescents ages 5 to 17 use the
Internet. (National Center for Education Statistics, October
2003)
- 78% of children and adolescents who use the Internet,
do so at home. (National Center for Education Statistics,
October 2003)
- In contrast to the 1990s, when boys were more likely
to use the Internet, there is now no difference between
the sexes in this area. (National Center for Education
Statistics, October 2003)
- Children ages 5 to 12 are the fastest growing segment
of online users. (B. Sullivan, "Kids and teens take
to Internet Shopping," Daily News [June 8, 1999])
- Children between the ages of 5 and 18 will spend an
estimated $1.3 billion online by 2002. (U.S. News and
World Report, 1999)
- Teens' online and offline spending totaled $175 billion
in 2003. (Teenage Research Unlimited, 2004)
- 67% of online teens ages 13 to 18, and 37% of online
children ages 5 to 12, have researched product items or
bought products online. (eShop Weekly, 1999)
- The more children are exposed to the consumer world,
the more likely it is they will suffer from depression,
anxiety and poor self-esteem. (Juliet Schor, Ph.D. Born
to Buy [Scribner, 2004])
- A recent study by the London School of Economics found
that of the 9 to 19 year olds in the United Kingdom who
went online, 46% give out personal information and 33%
have received unwanted sexual messages.
- The same study found that 40% of kids who go online
at least once a week have pretended or lied about themselves.
(July 2004)
- Minimum age requirements are difficult to verify online,
which makes it easy for children under the age of 13 to
access information, products and services designed for
and marketed to teenagers and adults.
What's Happening?
Intent on tapping into the lucrative teen consumer market,
some "word-of-mouth" marketing firms are exposing
young people to adult-oriented concepts and products, exploiting
minors as an inexpensive and unsuspecting distribution force,
and creating forums that are easy targets for child predators.
By recruiting minors for online viral advertising campaigns,
marketers sometimes expose them and their friends to sexually
explicit information, age inappropriate language, and sexual
images. When these recruitment efforts involve a centralized
website, on which young recruits can communicate with each
other, marketers open the virtual door to predatory adults
who use the Internet to stalk children, especially young
girls.
This advertising trend among young people has been referred
to as "word-of-mouth advocacy." But sometimes
these marketers end up advocating more than goods and services.
More often than not, they ascribe a level of maturity to
minors that is well beyond their years with potentially
disastrous results. In fact, young people can be exposed
to dangerous psychological and health threats.
For example, by suggesting to minors that they should use
"discretion" and decide "carefully"
whether to reveal to friends and family what they are doing,
tactics employed by these firms inherently teach young people
lessons of deception and dishonesty.
In addition to promoting the exploitation of their friends
as criteria for participation in these programs, many experts
believe exposing children to consumer culture increases
the likelihood they will suffer from depression, anxiety
and poor self-esteem. It is likely these negative outcomes
are increased when minors encounter and actively convey
the exploitative tendencies of these word of mouth marketing
campaigns.
Why is this trend growing? Children and teens are a rapidly
increasing consumer market, both online and off, and as
continuing mass media fragmentation makes it harder to reach
consumers, marketers are looking for ways to zero in on
demographic niches more effectively.
But there are important differences among consumers, which
is why the Children's Advertising Review Unit of the National
Advertising Review Council developed special guidelines
for advertising that involves kids. Specifically, CARU states
certain "techniques which may be appropriate for adult-directed
advertising may mislead children if used in child-directed
advertising." Unlike adults, minors don't have the
cognitive skills to differentiate among marketing messages,
nor do they have the self-esteem to resist the lure of being
given free samples and the opportunity to promote "cool"
products and services among their friends.
Generally, the marketing firms' websites do not require
parental consent or proof of age. In fact, on at least one
of the sites, simply changing the year of one's birth date
allows an individual who first registers as a 10-year-old
to re-register as an older child.
Even when parental consent is solicited, it is likely parents
agree to their children participating in general campaigns,
but are not given an opportunity to approve specific promotions.
And the parents of children approached by friends acting
on behalf of marketers are never given a chance to provide
or withhold their consent.
As these word-of-mouth techniques continue to grow on the
Internet, parents should talk to their children about how
marketing campaigns work and provide them with the tools
to recognize when they are being targeted as a consumer.
- Monitor children's Internet use and the web sites they
visit;
- Instruct children never to give out personal information
or to sign up for promotions and programs without your
supervision;
- Warn them about the dangers of some chat rooms and
message boards;
- If children inform you that they are being recruited
for an online program or promotion, immediately review
the materials sent, including privacy language, and make
certain that the parameters of children's participation
are clearly articulated, that the promotion in question
is not sexual in either content or tone, and does not
involve exploiting friends and peers;
- In the event parental consent is given for children
to participate in an online program or promotion, make
certain you will have the opportunity to review all
information transmitted before children have access
to it and that you can opt-out on behalf of children at
any point during the program.
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